# US

> US knowledge base – help articles and documentation.

## Private Consultations

- [Putting Together a Skincare Routine](https://helpcenter.paulaschoice.com/en_us/putting-together-a-skincare-routine-BynbhOesel.md): How do I put together a skin care routine with Paulas Choice   A Paulas Choice Essential Skincare Routine consists of three steps each designed to treat the
- [Private Consultation Appointment Scheduling and FAQs](https://helpcenter.paulaschoice.com/en_us/private-consultation-appointment-scheduling-and-faqs-SyKNf4Ljge.md): Private Consultations    For a quick routine recommendation please use our    Routine Finder    Otherwise you can find out more below    What is a Private C

## Returns & Exchanges

- [Return & Exchange Policy](https://helpcenter.paulaschoice.com/en_us/return-exchange-policy-ry28QEIixg.md): Our Return Policy    At Paulas Choice we stand behind every product we sell If you are not completely satisfied with your purchase we offer a refund for pro
- [Reaction](https://helpcenter.paulaschoice.com/en_us/reaction-Hy7vqmDiex.md): What should I do if I had a reaction to a product   While irritation or reactions are uncommon we understand that everyones skin is unique and may respond di

## Order Information

- [APO/FPO/DPO](https://helpcenter.paulaschoice.com/en_us/apofpodpo-r17yf7Iiee.md): I need to ship my order to an APOFPODPO address What do I need to know before placing my order     All APOFPODPO orders arrive within 210 business days v
- [Bulk Ordering and Reselling](https://helpcenter.paulaschoice.com/en_us/bulk-ordering-and-reselling-Hy9pzQLixe.md): Can I order multiple products at one time or place multiple orders for the same or similar products    All orders placed with Paulas Choice Skincare are subje
- [Canadian Order FAQs](https://helpcenter.paulaschoice.com/en_us/canadian-order-faqs-SJ8V7Liee.md): How long will it take for my order to arrive    Standard shipping typically takes 37 business days    Can I choose my shipping carrier    No but weve part
- [Cancelled Order](https://helpcenter.paulaschoice.com/en_us/cancelled-order-SJiYN7Lixg.md): Why was my order cancelled       We apologize if you order was cancelled Please know that it can happen for a number of reasons including    Incorrect billin
- [Changing or Canceling Orders](https://helpcenter.paulaschoice.com/en_us/changing-or-canceling-orders-rJx68QIseg.md): Can I change or cancel an order that is processing or marked as shipped    Orders are not able to be modified once placed although you or a Client Services te
- [Damaged/Defective Products or Missing Items](https://helpcenter.paulaschoice.com/en_us/damageddefective-products-or-missing-items-BkmOwXIoee.md): What if I receive a damaged or defective product   If you receive a damaged defective or an item is missing we are happy to issue a replacement within 180 
- [International Orders](https://helpcenter.paulaschoice.com/en_us/international-orders-Hy9Pp7Lsgl.md): What is considered an International order     Orders shipped outside of the US and Canada  To see the list of countries we ship to please check the Countr
- [Lost or Missing Packages](https://helpcenter.paulaschoice.com/en_us/lost-or-missing-packages-SJaBRmLslg.md): My order says it was delivered but I cant find it    If your tracking information shows that your package has been delivered but you cant locate it please 
- [Price Adjustment](https://helpcenter.paulaschoice.com/en_us/price-adjustment-SJvzz4Usex.md): I noticed the price is lower today than yesterday when I placed my order Can I get a price adjustment     We understand the desire to get the best deal on you
- [Product Restrictions](https://helpcenter.paulaschoice.com/en_us/product-restrictions-HJRUMNLigg.md): Due to government regulations certain Paulas Choice products cannot be ordered or sold internationally   The following products cannot be shipped to   any ad
- [How Can I Track the Status of My Order?](https://helpcenter.paulaschoice.com/en_us/how-can-i-track-the-status-of-my-order-S1jnmmPjge.md): How can I track the status of my order    Once your order has shipped youll receive a confirmation email with a link to your tracking information at the emai
- [Taxes](https://helpcenter.paulaschoice.com/en_us/taxes-SkXz4Xvjle.md): Which states are currently charged taxes by Paulas Choice    Paulas Choice collects state and local sales tax where required by state legislation and this i
- [US & Canada Shipping Information](https://helpcenter.paulaschoice.com/en_us/us-canada-shipping-information-SyXSPQPjxx.md): When will my order arrive    Most orders process and ship within 14 business days though delays can occur due to order volume or inventory Once shipped you
- [3rd Party Shipper/Freight Forwarder](https://helpcenter.paulaschoice.com/en_us/3rd-party-shipperfreight-forwarder-SytePYdieg.md): If I choose to use a 3rd party shipper what are my responsibilities    Paulas Choice LLC is responsible for the delivery of goods sent through our carriers to

## Product Inquiry

- [Animal Testing and By-Products](https://helpcenter.paulaschoice.com/en_us/animal-testing-and-by-products-r1ewW7Ioeg.md): Do you test on animals    No Paulas Choice has never tested on animals at any stage of product development and never will We also do not contract with any t
- [C15 Super Booster Color](https://helpcenter.paulaschoice.com/en_us/c15-super-booster-color-SkhgmmLoxl.md): My C15 Super Booster is a different color than Im used to Is it okay to use   You may notice that the shade of your C15 Super Booster can vary especially af
- [Change in Product Color or Smell](https://helpcenter.paulaschoice.com/en_us/change-in-product-color-or-smell-Hyd9LXIjxx.md): My product looks or smells different Is it still okay to use     Occasionally you may notice variations in the color texture or scent of your Paulas Choic
- [Difference Between Clear Collections](https://helpcenter.paulaschoice.com/en_us/difference-between-clear-collections-Hyb3P7Uoge.md): What is the difference between the CLEAR Regular Strength Kit and the CLEAR Extra Strength Kit   The CLEAR Regular and Extra Strength AntiAcne systems both c
- [Discontinued Product](https://helpcenter.paulaschoice.com/en_us/discontinued-product-H1CluQLoex.md): Why was my product discontinued    Products are sometimes discontinued due to the availability of certain ingredients Occasionally these products are replace
- [Expiration Dates](https://helpcenter.paulaschoice.com/en_us/expiration-dates-S13FFX8ogx.md): According to government regulations expiration dates are mandatory only for overthecounter drugs like sunscreens and acne treatments Many products dont req
- [Extreme Temperatures](https://helpcenter.paulaschoice.com/en_us/extreme-temperatures-BkcRoQ8sge.md): We understand that during shipping packages may occasionally be exposed to extreme temperatures Rest assured this shortterm exposure does not compromise the
- [Guide to AHA & BHA Exfoliants](https://helpcenter.paulaschoice.com/en_us/guide-to-aha-bha-exfoliants-HkjIh7Ioxg.md): For a complete guide to our AHA and BHA exfoliants please click here   httpswwwpaulaschoicecomskinsolutionsexfoliantsfacebody   Not sure which to ch
- [Help With Products](https://helpcenter.paulaschoice.com/en_us/help-with-products-S1f5h7Iolg.md): If you have product questions or would like personalized recommendations from one of our skincare experts you can  contact our Client Service team  via  email 
- [How Long Will a Product Last?](https://helpcenter.paulaschoice.com/en_us/how-long-will-a-product-last-BJMh3QUogg.md): How long will my products last   Whether youve purchased a complete skincare system or individual products weve devised the guidelines below as a helpful t
- [Ingredient Origin](https://helpcenter.paulaschoice.com/en_us/ingredient-origin-rJt0hXIige.md): What is the origin of each one of your ingredients     Our ingredients are sourced from a wide range of raw materials during the development and manufacturing 
- [Ingredient Research and Product Formulation](https://helpcenter.paulaschoice.com/en_us/ingredient-research-and-product-formulation-B1PlTmIieg.md): How do you research ingredients and formulate products       Paulas Choice Skincare has a    team of researchers    who are dedicated to keeping updated with 
- [Ingredients We Avoid](https://helpcenter.paulaschoice.com/en_us/ingredients-we-avoid-S1QE6XIogx.md): What ingredients does Paulas Choice avoid     Paulas Choice is committed to providing you with smart safe and effective skin care products formulated using
- [Octinoxate and Oxybenzone Sunscreen Ban](https://helpcenter.paulaschoice.com/en_us/octinoxate-and-oxybenzone-sunscreen-ban-rJBC078oel.md): What is your opinion about oxybenzone and octinoxate sunscreens banned in Hawaii and Key West Florida  Paulas Choice strongly supports efforts to heal our pl
- [Palm Oil](https://helpcenter.paulaschoice.com/en_us/palm-oil-SkmsJELsxl.md): Palm Oil in Paulas Choice Products    The palm oil used in Paulas Choice products is sourced from renewable farmer lands certified by the RSPO Roundtable on 
- [Parabens](https://helpcenter.paulaschoice.com/en_us/parabens-rkBExNLsxx.md): Although parabens are effective ingredients we value your opinions and concerns Therefore we have taken steps to remove parabens from our products If a prod
- [Pregnancy and Nursing](https://helpcenter.paulaschoice.com/en_us/pregnancy-and-nursing-BkWefEIoge.md): What products should be avoided during pregnancy and while nursing    As a precaution we recommend consulting with your physician about any skincare questions
- [Product Seals](https://helpcenter.paulaschoice.com/en_us/product-seals-r1P2fEIjex.md): My product does not have a seal Is it missing Below is a full list of products that do come with removable seals If not on this list the product has either
- [Silicone-Free Products](https://helpcenter.paulaschoice.com/en_us/silicone-free-products-Hkx3XVIjlg.md): The following products are not formulated with any type of silicone ingredient We compiled this list for those who wish to avoid such ingredients due to person
- [Product Won't Pump Out](https://helpcenter.paulaschoice.com/en_us/product-wont-pump-out-Hy3B6MPoxl.md): Why isnt my product dispensing    Why isnt the pump on my product working   Some of our products are packaged using airless pump technology Airless pump pa
- [Travel Sizes](https://helpcenter.paulaschoice.com/en_us/travel-sizes-B18hW7voxl.md): Im going on a trip but I dont want to put my skincare routine on hold What should I do     Most Paulas Choice products are available in travel sizes for a
- [Recyclability of Packaging](https://helpcenter.paulaschoice.com/en_us/recyclability-of-packaging-Hk2MS7vjgl.md): Is your packaging recyclable    Unfortunately curbside recycling isnt always possible due to size format color or combination of materials Please check wi
- [Retinol Guide](https://helpcenter.paulaschoice.com/en_us/retinol-guide-HkAZUQPjxe.md): Which retinol product should I choose    Retinol and retinoids are antiaging superstar ingredients and for good reason They address multiple skin concerns i

## Comments & Questions

- [Paula’s Choice Skincare + Clean Beauty](https://helpcenter.paulaschoice.com/en_us/paulas-choice-skincare-clean-beauty-HyVi5Kljxl.md): Is Paulas Choice a clean beauty brand What is your stance on clean beauty    We100 support the mission for safe and environmentallyconsciousingredients
- [Amazon Orders](https://helpcenter.paulaschoice.com/en_us/amazon-orders-B1OPg7Iile.md): How to Return a Product on Amazon     Amazon offers a   30day   return policy for all products To initiate a return  Log into your Amazon account Go to You
- [Client Service Hours](https://helpcenter.paulaschoice.com/en_us/client-service-hours-H1OgP7Lolx.md): How can I contact Client Services     You can reach us via email livechat or phone   To chat with us click the Chat button in the lowerright corner of 
- [Donations](https://helpcenter.paulaschoice.com/en_us/donations-SkV5u7Lsxx.md): I am interested in Paulas Choice donating to a cause I care about Who do I contact    Thank you for interest in our skin care products for your donation requ
- [Gift Cards](https://helpcenter.paulaschoice.com/en_us/gift-cards-BJjl3m8ogl.md): Do you offer gift cards    Currently we do not offer gift vouchers for purchase but this is something we are considering for the future However Paulas Cho
- [International Website Information](https://helpcenter.paulaschoice.com/en_us/international-website-information-rykc67Ijlx.md): Paulas Choice Skincare is available locally in over 25 countries worldwide If visiting the site from one of the countries below please shop through your loc
- [Internships](https://helpcenter.paulaschoice.com/en_us/internships-H1xzCmUjxe.md): I am interested in interning at Paulas Choice How can I make that happen    We are always excited when new people want to join our team Although we do not h
- [ID.Me Exclusive Discounts](https://helpcenter.paulaschoice.com/en_us/idme-exclusive-discounts-rJaKRmUixg.md): Does Paulas Choice offer a military discount   While we do not offer a specific discount for military personnel we hold immense respect for their service Fo
- [Open Source Software Notices](https://helpcenter.paulaschoice.com/en_us/open-source-software-notices-HJhf1EIilg.md): Styled Components       httpsstyledcomponentscom     MIT License   Copyright c 2016present Glen Maddern and Maximilian Stoiber   Permission is hereby gr
- [Paula's Choice Company Address](https://helpcenter.paulaschoice.com/en_us/paulas-choice-company-address-HyWpgELoeg.md): What is your company address    Paulas Choice Corporate Office  Headquarters  605 5th Ave S Suite 800  Seattle WA 98104 425 9886068   Paulas Choice Dis
- [Payment Methods](https://helpcenter.paulaschoice.com/en_us/payment-methods-By2KWEUsxe.md): What methods of payment are accepted at Paulas Choice      Credit Cards    We accept Visa MasterCard American Express and Discover Card Your billing addre
- [Unsubscribing from Promotional Emails and Texts](https://helpcenter.paulaschoice.com/en_us/unsubscribing-from-promotional-emails-and-texts-ryUWEEUoee.md): You can unsubscribe at the bottom of any promotional email you receive by clicking the Unsubscribe button You will then be taken to a Profile Center where 
- [Where To Buy Paula's Choice Products](https://helpcenter.paulaschoice.com/en_us/where-to-buy-paulas-choice-products-H1A74V8jex.md): Where can I buy Paulas Choice products    We are committed to helping you shop from sources you can trust To guarantee you are purchasing authentic Paulas C
- [Shipping to the EU](https://helpcenter.paulaschoice.com/en_us/shipping-to-the-eu-B1dHgQwogx.md): Why cant I ship my products to the EU     For all of our clients in the EU we are happy to announce that the best client experience overall will be provided 
- [Where to Follow Paula's Choice on Social Media](https://helpcenter.paulaschoice.com/en_us/where-to-follow-paulas-choice-on-social-media-SyiDeQPjel.md): What social media channels does Paulas Choice have   We love connecting with our clients You can find us on the following social media websites    YouTube  
- [Technical Difficulties](https://helpcenter.paulaschoice.com/en_us/technical-difficulties-SkcGZmPjlg.md): What should I do if I have difficulty using the site   Ordering from our site requires the use of an SSLcompliant browser with cookies and Javascript enabled
- [Social Giveaway General Rules](https://helpcenter.paulaschoice.com/en_us/social-giveaway-general-rules-rJCrQvoex.md): OFFICIAL RULES           ELIGIBILITY  NO PURCHASE NECESSARY TO ENTER AND WIN The Sweepstakes is open to those natural persons who reside in and are legal res
- [Where are Paula's Choice Products Made?](https://helpcenter.paulaschoice.com/en_us/where-are-paulas-choice-products-made-Byzu87Pige.md): Paulas Choice products are manufactured in the USA of globally sourced components
- [Wholesale/Reseller Programs](https://helpcenter.paulaschoice.com/en_us/wholesalereseller-programs-Sk_zwXvsxx.md): Do you offer a reseller or discount program for those in the skincare industry    Paulas Choice does not currently offer a WholesaleReseller program While w
- [Troubleshooting Website Issues](https://helpcenter.paulaschoice.com/en_us/troubleshooting-website-issues-r15ns7vjll.md): What should I do if the website isnt working correctly   If youre having general problems with our website here are some tips which may help     Try using 
- [Promotion Codes](https://helpcenter.paulaschoice.com/en_us/promotion-codes-HJiJS6gjll.md): What are the details surrounding your promotion codes     Occasionally Paulas Choice offers promotions that require a code for redemptions You can find info
- [CellularYouth Longevity Serum Giveaway](https://helpcenter.paulaschoice.com/en_us/cellularyouth-longevity-serum-giveaway-BJfLQydIZg.md): SPECIFIC CONTEST TERMS                Timing    The Contest begins on 1292025 at 9am PST and ends on 212025 at 1159pm PST the Contest Period How to E
- [2026 BHA For All Sweepstakes](https://helpcenter.paulaschoice.com/en_us/2026-bha-for-all-sweepstakes-B18OwKZ2Zg.md): SPECIFIC CONTEST TERMS                Timing    The Contest begins on 472026 at 12 am Pacific Time and ends on 512026 at 12 am Pacific Time the Contest P
- [Paula’s Choice x Sephora x FIFA World Cup Giveaway](https://helpcenter.paulaschoice.com/en_us/paulas-choice-x-sephora-x-fifa-world-cup-giveaway-Sytf4YXyfl.md): Paulas Choice x Sephora x FIFA World Cup Giveaway           SPECIFIC SWEEPSTAKES TERMS                Timing    The Sweepstakes begins on 5152026 at 9am PT 
- [Fan Club Sweepstakes 2026](https://helpcenter.paulaschoice.com/en_us/fan-club-sweepstakes-2026-HkfTM5jkfx.md): OFFICIAL RULES       DTC Fan Club Sweepstakes Sweepstakes      NO PURCHASE NECESSARY TO ENTER OR WIN VOID IN QUEBEC AND WHERE PROHIBITED A PURCHASE WILL N
- [Paula’s Choice x TYB x FIFA World Cup Giveaway](https://helpcenter.paulaschoice.com/en_us/paulas-choice-x-tyb-x-fifa-world-cup-giveaway-SyjDZAplGx.md): SPECIFIC SWEEPSTAKES TERMS                Timing    The Sweepstakes   begins   on   61    202  6     at   12pm   P  T   and ends on   6    24    202  6   a
- [Paula’s Choice FIFA PR Box Giveaway](https://helpcenter.paulaschoice.com/en_us/paulas-choice-fifa-pr-box-giveaway-HJ0o7nOzl.md): SPECIFIC CONTEST TERMS        Timing  The Contest begins on 11 June 2026 at 10am PST and ends on 13 June 2026 at 1159pm PST the Contest Period How to Ent

## Shopping Accounts

- [Unable To Log In](https://helpcenter.paulaschoice.com/en_us/unable-to-log-in-HJBmXXJilx.md): Having trouble logging into your account due to verification issues Try these steps       Disable your popup blocker       Update your password    Click Lo
- [Terms of Use](https://helpcenter.paulaschoice.com/en_us/terms-of-use-SkbApZGslg.md): Thank you for visiting our site Paulas Choice hereinafter Paulas Choice we us or our provides the information content and services Services 
- [Auto Replenishment](https://helpcenter.paulaschoice.com/en_us/auto-replenishment-rJYNMQIoxl.md): What is Auto Replenishment     Paulas Choices Auto Replenishment program  is the most convenient way for you to get your favorite products delivered to you o
- [Confidentiality](https://helpcenter.paulaschoice.com/en_us/confidentiality-S1lUPQ8oee.md): Is my information safe with Paulas Choice   Paulas Choice considers your details to be confidential and we do not share your personal information including
- [Logging Out](https://helpcenter.paulaschoice.com/en_us/logging-out-rybERQLsgx.md): How can I log out of my account   To log out of your account   Click on My Account in the upper right corner of any page  From your Account Information p
- [Password Reset](https://helpcenter.paulaschoice.com/en_us/password-reset-BJQIeNUoxl.md): How do I change my password       Heres how its done  1 Click on Log inRegister and click the Forgot Password button       2 Enter your email addr
- [Paula's Choice Perks Loyalty Program FAQ's](https://helpcenter.paulaschoice.com/en_us/paulas-choice-perks-loyalty-program-faqs-r1lxb48jxl.md): Our customers are the heart of everything we dothats why weve launched a loyalty program that rewards you for making Paulas Choice your choice Have a ques
- [Shopping Accounts](https://helpcenter.paulaschoice.com/en_us/shopping-accounts-rJmKE4Usel.md): Creating a shopping account offers several benefits such as a quicker and easier checkout process no need to reenter your address each time you shop easier
- [Store Credit](https://helpcenter.paulaschoice.com/en_us/store-credit-rJF4V7voee.md): How do I redeem my store credit   If you have store credit applied to your account it will automatically be used for your next order web phone or mail unt
- [Updating Your Account](https://helpcenter.paulaschoice.com/en_us/updating-your-account-HJxpUmPilg.md): How can I change my account information   Updating your shopping account address change etc is easy   Go to the    My Account    section of this site  En