# Lost or Missing Packages

> My order says it was delivered but I cant find it    If your tracking information shows that your package has been delivered but you cant locate it please 

Source: https://helpcenter.paulaschoice.com/en_us/lost-or-missing-packages-SJaBRmLslg

Last updated: 2025-10-15T21:20:29.784Z

****My order says it was delivered, but I can't find it!****

If your tracking information shows that your package has been delivered but you can’t locate it, please wait at least 3 more business days before contacting us. Sometimes carriers mark packages as delivered before they actually arrive, and most missing packages show up within our ****[standard delivery time frame](https://helpcenter.paulaschoice.com/en_us/us-canada-shipping-information-SyXSPQPjxx)**** (5 business days in the US, 7 in Canada).

If your order still hasn’t arrived after this period, please reach out to our [Client Service Team](https://helpcenter.paulaschoice.com/) within 60 days of purchase so we can help resolve the issue promptly.

Important Note: If a chargeback or dispute is filed for a lost order, the shopping account is subject to closure, and our Client Service Team will be unable to assist.