# Damaged/Defective Products or Missing Items

> What if I receive a damaged or defective product   If you receive a damaged defective or an item is missing we are happy to issue a replacement within 180 

Source: https://helpcenter.paulaschoice.com/en_us/damageddefective-products-or-missing-items-BkmOwXIoee

Last updated: 2026-04-10T15:39:25.272Z

**What if I receive a damaged or defective product?**

If you receive a damaged, defective\*, or an item is missing, we are happy to issue a replacement within 180 days from the date of purchase. Please [contact our Client Service Team](https://helpcenter.paulaschoice.com/) so we can resolve this for you promptly.

_\*Some of our products are packaged in pump containers that will_ _need to be “primed” before using._ _We ask that you pl__ease_ _try and_ _follow the instructions for this process_ [_here_](https://helpcenter.paulaschoice.com/en_us/search?q=pump), _before reaching out to us._