# Amazon Orders

> How to Return a Product on Amazon     Amazon offers a   30day   return policy for all products To initiate a return  Log into your Amazon account Go to You

Source: https://helpcenter.paulaschoice.com/en_us/amazon-orders-B1OPg7Iile

Last updated: 2026-06-30T13:55:34.416Z

****How to Return a Product on Amazon****

Amazon offers a ****30-day**** return policy for all products. To initiate a return:

1\. Log into your Amazon account.  
2\. Go to "Your Orders".  
3\. Select the item you wish to return.  
4\. Click "Return or replace items".  
5\. Choose a reason for the return and click Continue.

****If Your Item Is Damaged, Defective, or Incorrect****

Follow the same steps above to request a return or replacement through "Your Orders".

*   If your product is not pumping, please see [Product won't pump out](https://helpcenter.paulaschoice.com/en_us/product-wont-pump-out-Hy3B6MPoxl).
*   If your order arrived hot or frozen, please see [](https://helpcenter.paulaschoice.com/us/s/article/Extreme-Temperatures?language=en_US)[](https://helpcenter.paulaschoice.com/en_us/extreme-temperatures-BkcRoQ8sge)[Extreme Temperatures](https://helpcenter.paulaschoice.com/en_us/extreme-temperatures-BkcRoQ8sge).

****If Your Order or Item Is Missing****

Please contact Amazon directly by visiting: [Amazon Customer Service](https://www.amazon.com/hz/contact-us/foresight/hubgateway)  
You’ll need to sign in to access support.

If you're unable to use the online contact form, you can reach Amazon by phone:

U.S. and Canada: 1-866-216-1072  
International: 1-206-266-2992

****For All Other Inquiries****

Please contact Paula's Choice through Amazon using the [Seller Messaging Assistant](https://www.amazon.com/gp/help/contact-seller/contact-seller.html?marketplaceID=ATVPDKIKX0DER&sellerID=AFDRC8T2FYEHK&ref_=v_sp_contact_seller).